Booking Terms & Conditions to be read in conjunction with our Further Q&A's:
http://www.totallypamper.me/Further-Questions-and-Answers.asp
Upon completion of the Booking Enquiry Form*, we will contact you once we can allocate two pamper hosts for your chosen dates/times.
We then ask you to pay the relevant booking fee via our secure online payment system.
Payment of your deposit, it will signify to us that you have read and accept our T&C's and further Q&A's and are happy to proceed.
Our hosts are required to transport an abundance amount of equipment and therefore require the party venue to be at ground floor level with car parking immediately outside. We reserve the right to reject your booking or charge an additional fee if the party venue is in a high rise building and you have not informed us. Non-residential locations such as halls will incur a small surcharge. All car parking costs are payable by the customer.
Your booking deposit fee is taken to secure your date, time, pamper hosts, equipment and to cover our admin costs. We cannot provisionally reserve dates without a booking deposit fee
Upon booking, a welcome email will be sent to you confirming your booking together with your customised E-Party invitation, Consent Form link and next steps.
Add-ons are outsourced, are subject to stock availability, are non-refundable and are payable in adviance.
For legal and compliance reasons, we strictly cannot compile your public social media slide-show in the absence of a signed consent form.
Cancellations by you:
You will forfeit 100% your deposit fee of you cannot commit to the booking date stipulated in your booking confirmation email (unless you are affected by covid-19).
Why is the booking free non-refundable? (a) Our hosts and therapists are secured by way of a deposit in order that they do not commit to other bookings. (b) Your booking fee also guarantees that we do not accept other bookings into our central diary during your slot. (c) Administrative/logistical time involved.
For childrens bookings, in the event of illness or covid-19 related reasons, we shall work with you to arrange another suitable date or you are entitled to a full refund minus £20.00 to cover adminstrative costs or you may be offered an alternative package which is compliant with Covid-19 government guidelines.
For Adult 'Ladies Only' per-head services, unless we receive 48 hours written notice that the client(s) will not show, you will still be liable for the FULL balance quoted to you in your booking email. This is because we have allocated hosts, reserved, transported and packed indvidual stock which could have been, allocated to another therapist booking.
Cancellations by us:
If our pamper host(s) is unable to perform her full engagement due to sickness, injury or any other unforeseen eventuality then TotallyPamper.me will use all reasonable endeavours to fulfil its obligation by providing an alternative freelance Pamper Host. In the unlikely event should any part of the engagement not be fulfilled in its entirety, TotallyPamper.me will provide a full refund of your deposit and any add-ons paid.
Consent/Covid-19 Forms:
We require a signed Consent/Covid-19 Form from each client's Parent/Guardian. Due GDPR we strictly do not accept the form via email. Please have the paper forms for each guest ready to be collected and checked by the hosts at the start of the booking. The hosts will record the client's temperature and client headband number directly on to the form which will be scanned onto a secure system by HO and stored for insurance/compliance purposes.
Our property/stock:
Our equipment /stock is provided in good-faith and is meticulously counted by two members of staff and signed off before it reaches the customer's venue. Our stock is again carefully counted upon setting up and again counted prior before leaving the customer's venue. During your event, it is impossible to keep track of our stock. In instances where stock is not returned after use at the venue by the customer/customer's guests, we shall advise the customer of any missing items upon packing up and prior to leaving the venue. We will allow 48 hours for the customer to contact their guests and hope that our stock is returned. Failing this, the customer shall be liable and will be asked to refund us in order that we can purchase replacement stock. If the customer has any photography included as part of thier package, we reserve the right to withhold production of any keepsake album/complimenary photobook until matters have been resolved. We deem this to be reasonable on our part.
Complaints:
All complaints must be made in writing to franchise@totallypamper.me Please ensure your issue has not already been covered in our Further Q&A's
We reserve the right to change our terms.
