1. What is a Spa/Pamper Party?

Pampering is not about beautification. It's about feeling being spoilt hence our brand name. Our Spa/Pamper packages are the perfect way to experience a fun, child friendy experience in the comfort of your own home or at a location of your choice. We know we are dealing with small clients, therefore, everything is catered for children. We do not use adult products such as make up. Neither do we carry out adult treatments.

If you are looking for a just beautician service, then we are not for you. You are paying for our carefully devised packages which consist of more than just treatments! See our package itemisation for more information.

2. How does it work?

We like simplicity. We have therefore designed a few packages for you to choose from without over burdening you. Once you have selected the right package for you, simply complete our online Booking Enquiry Form. We will work as quickly as we can to source the relevant Pamper Hosts suited to your package to attend your preferred chosen date/time. We will then shall ask you to pay a small booking deposit fee to secure your date, pamper hosts and equipment. 

3. Health and Safety - parents have to stay during the duration of the package?

There is a drop-off and pick-up time on the e-invite and guest parents are not required to stay unless their child has additional needs or their child is under 5 years of age. Rest assured, our hosts are vetted and work with children of all ages, however, should you feel it necessary to stay for the duration, then we politely request  that you refrain from towering above the hosts/guests, taking photos or partaking / assisting as this can interupt the flow. We also find that children can become inhibited with spectators and often do not come out of their shell.

Kindly DO NOT photograph the booking or any member of the Team who are not entertainers per se. We reserve the right to step away.

For health and saftey reasons, we respectfully request that the lead booking parents ensure the safety of their property and guests by being present throughout. Please ensure, upon setting up and packing away, please keep the area free of children. We bring a lot of equipment and cannot be responsible for an incidents causing by children running around during this time.  

4. Are your prices negotiable?

No. As a franchise, our business model is fixed and prices have been carefully devised to ensure that we deliver exceptional value for money. The headline price you pay for your chosen package should not be broken down as a 'per head' service as essentially, you are paying for an entire packaged service consisting of not only child-friendly pampering, but depending on package, room set up, individual equipment, individual spa attire, photography slide-show, glittering, activies/engagement and a carefully devised schedule with the aim to create an overall, magical pampering experience. Our charge for extra clients is not negotiable or refundable either as we need to pre-organise 14 pcs of stock for each client, as well as transport an abudance of equipment. We may need to increase assistants to ensure there is an equal host to client ratio to ensure that we do no over-run on time or compromise on the quality of service,  We kindly ask, please do not embarrasse us or yourself by asking for a discount or optional chargable add-ons which is equivalent to ordering a pizza but asking for extra toppings for free. If you do ask, we'll politely ask you to re-read this section and request that you respect that we are a small business. We thank you for your understanding. 

5. Do you use electrical footspas?

For health and saftey reasons, we only provide electical footspas for teen and adult parties. Our childrens footspa tubs are imitation tubs only which are neither sensory or electirical.  Our footspa tubs are used for foot soaking purposes during the group spa meditation exercise whilst the eye patches and face masks soak in! For hygiene, each child gets her own footspa tub with child friendly bubble bath soak. 

6. Where can I hold my child's party?

Pretty much anywhere you choose providing that the venue is at ground floor level with car parking outside. This is because our hosts have an abundance of equipment to carry and have a maxium of an hour to set up. Going up and down stairs or using an elevator will add extra time and labour and extra sur-charges may apply.

If you do not have private car parking. We will ask you to credit us in advance for car parking charges at the time of paying your booking deposit fee.

7. Can I hold my party in the garden?

Yes you can. You will need to supply your own chairs or you can hire our pink love heart chairs to use for the duration of your package. If we bring our chairs we will not bring sofa throws due to space contraints given the amount of equipment we bring. If you are having a garden party, we strongly the chairs are positioned under a canopy.

8. Why is an 'extra surcharge fee'?

We allocate a specific amount of time set up time for each package and base this time on a standard ground floor house with reserved car-parking immediently outside the doorstep. If you intend to hold your booking within a very large building or home or the venue is not a ground floor venue, inevitably, it will take us longer to unload and set up and pack up and load. Manoeuvring by foot either externally and/or internally requires more time and labour intensive. If we agree to take your booking on, a surcharge fee may apply.

9. What do we need to provide for the party?

We will carry out a pre-consultation with you so that we can best decide how to arrange your room. On the day, we will bring our own products, furniture and equipment. We would prefer a room with sofas/seating. If you do not have seating, don't worry,  you opt for our add-on chair hire at a very small charge. All add-ons are subject to availability.

Our pamper hosts will need access to hot water, plug sockets, your wi-fi code and a microwave if hiring our chocolate fountain.

If fun photography is involved in your package, in addition to the above, we shall require a section of your home or room where we can set up the photographic backdrops which are approximately 8 x 8 foot in size. 

10. How long do the pamper parties last?

The time depends on the package booked, the number of clients and the number of hosts. As a guide, a VIP party between two hosts and 15 clients would generally last up to 3 hours (not including set up time). We will break for 15 minute to allow you to serve snacks/cake as children can get restless after the first hour of treatments.  Or if the hosts are happy to work through, they shall finish 15 mintues earlier. The hosts will leave on the time stipulated in your booking confirmation email. Therefore, kindly ensure the all the guests arrive on time. If you would like the hosts to stay beyond their contracted hours, then please ensure this is something you have agreed in advance so there is no bearing on proceeding bookings.  If the hosts have agreed to stay beyond their contracted hours, please do tip your hosts as a matter of courtesy.

11. Is there a break in between?

We strongly encourage a 15 minute break as children inevitably get hungry during their treatments and are not afraid to ask! Or during this time, you may wish to cut your child's cake. Whilst the clients eat, the hosts will prepare for  the next activities. Longer breaks may delay the party schedule and will result in the hosts having to rush the latter part of the package in order that the hosts can leave on time. 

We offer age appropriate prepacked treat boxes. See our cheeky little adds ons menu. It is far more practice and enjoyable to eat together straight from a treat box on your lap whilst having your feet done! This means, no shopping, preparation, cleaning or washing up for mum!

12. Birthday Cake / photography

Unless we have supplied the birthday cake, our hosts are not insured to handle your very important birthday cake and we cannot take any liability for it. We will not take photos of your cake/cake cutting unless you have paid for extra photography.

If we have supplied the cake then we will include photos of the cake/cake cutting.

If you have paid for extra photography and would like photos of your cake/cutting to be included, please arrange the cake cutting during the food break and as our hosts cannot not stay beyond the party finish time.

If you wish for us to provide a cake table or extra decor, please note this is a chargable add-on.

11. Do all guests have to have treatments?

If guests just want to pop in to enjoy the fun and omit any aspect of the booking, that's fine - just indicate your preference in the Consent Form.

12. What should my child wear?

In the interest of comfort, we provide our clients warm fluffy robes and slippers. A top with leggings or a dress would be ideal. No socks or tights please. Please also ensure that you child is not wearing any nail polish as we do not remove nail polish due to the chemicals involved.

13. What products do our Pamper Hosts use?

Our products are water-based and sourced to ensure they contain no parabens, irritating additives, lanolin, mineral oil, SD alcohol, artificial fragrance and are not tested on animals which means they are perfect for sensitive, young skin. 

Alternatively, you may prefer us to use your own product(s). If so, just give this to our pamper hosts in advance of the party and also indicate this on the Consent Form.

Signed consent will be required before any treatment can commence on your child and consent will be arranged via the lead booking parent. 

For adult pampering skincare, we use high end, luxury Temple Spa skincare.

14. Can all children have therapies/treatments?

We are only able to give treatments on completion of a consent form which needs to be signed by either the parent or guardian of each child.

15. Why do you not give out personal mobile numbers?

Our staff do not use their personal mobiles for incoming calls or messages and cannot retained customer details on their personal devised due to internal GDPR rules. All communication is to carried out through our head office number (08000 807 967) so that it can be monitored.  Or you can email the TheTeam@TotallyPamper.me  

16. Photography information

Any photography we take is intended to be 'fun' photography of the children only. The photos are uploaded onto our social media channels in the form of a slideshow and a public social media link will be made available to the lead booking customer.

It takes us a few hours to edit and format the raw images and compile a slideshow from scratch. Therefore, once the slideshow has been compiled and uploaded, there will be a charge to re-edit/remove the slideshow. The slideshow is created for the mutual benefit of TotallyPamper.me's social media channels and the customer who can share the link with their loved ones. Should the customer require a private slideshow to be designed, there will be a charge for this. Please ask us for our pricelist.

We do not encourage adults to partake in the photography or to help themselves to the childrens party props. If adults insist on being photographed strictly note, the photo(s) will be uploaded to our social media platforms.

Extra photography - You are paying for our time to take extra photos behind the camera. The extra photography will include a general timeline of your party and will include product/room set up and pre/post pampering photos. Selected shots, will be incorporated into a public social media slideshow unless you stipulate otherwise.  If you require a private viewing of the photographs prior to editing or if you'd like a personalised design service, this service is available by consultation. Please let us know in writing if you'd like to find out more about our services and prices.

Kindly DO NOT photograph or video any member of the team or the package. The pamper hosts are not entertainers per se. If you still continue to do this, we reserve the right to step aside. 

17. Copyright/Raw images

TotallyPamper.me own full copyright to all of the images that the lead customer allow us to take. The lead customer must ensure that all guest are comfortable with their children being photographed. All electronic photos  (unedited and edited) can be purchased under seperate cover. From time to time, we shall use images on our website and social media channel. If you do not wish for your child to be photographed, please indicate this stictly on your child's Consent Form. In such instances, that child shall either be omited from all photography activies where possible or shall be cropped out. In instances where signed Consent Form(s) are not provided to TPM/ or consent, TPM cannot proceed with compiling the social medial slideshow. 

18. Customer expectation policy

We expect all TPM workers to be treated with dignity and respect at all times. We reserve the right not to service your booking if you are not able to respect our business boundaries and terms. Our hosts are not insured or contracted to assit you with your domestic/catering requirements or the serving of food or cake to your guests. If you require our hosts to stay beyond the contracted hours stated in your booking confirmation email, this is at the hosts descretion since they may have proceeding bookings and any delay could have a consequential effect. As with any service industry, a gratuity is expected  if the host(s) have gone over and above their hours and duties for you or please leave a review. Kindly familarise yourself with what is contractually included within your package and please read the binding Q&A's. Kindly DO NOT photograph or video any member of the Pamper Team who are not entertainers per se. We reserve the right to step away from your camera until have finished taking photos or your video. In as much as we appreciate your custom, in fairness to other paying customers, we do not provide chargable extras for free and have already incorporaed extra value within the package price. Please respect our property/inventory. After your booking, once our stock is checked and the inventory sheet is signed off, will shall contact your to arrange for collection of any missing or unreturned stock. We thank you for your understanding in advance.

19. Equal Opporunites Policy

TPM is committed to providing an inclusive, welcoming, and respectful service for every client. We believe that wellbeing, relaxation, and joyful experiences should be accessible to all, and we strive to ensure that our mobile pamper parties and events uphold the highest standards of equality and fairness.

We do not tolerate discrimination of any kind. TPM provides services — and engages with clients, families, suppliers, and partners — without discrimination on the grounds of:

• Age | Disability or special educational needs | Race, ethnicity, nationality, or cultural background | Religion or belief | Sex, gender identity, or gender expression | Sexual orientation | Marital or family status | Pregnancy or maternity | Socio-economic background | Any other protected characteristic under UK equality legislation

Our Commitments

Accessibility:
We aim to adapt our services whenever reasonably possible to meet the diverse needs of our clients, including children and adults with disabilities, sensory needs, or additional support requirements.

Respect and Dignity:
Every individual is treated with courtesy, privacy, and respect. We maintain a safe and comfortable environment for all participants during our pamper parties and events.

Inclusive Practice:
We design and deliver our activities to be inclusive and enjoyable for all children and adults, regardless of ability or background. Adjustments can be made to ensure everyone feels welcome and able to participate.

Fair Treatment:
We select suppliers, partners, and team members (including mobile workers or licensees) based on skills, suitability, and shared values. No person associated with Totally Pamper will experience unfair treatment or discrimination.

Continuous Improvement:
We are committed to reviewing our practices regularly, listening to feedback, and continually improving our services to promote equality, diversity, and inclusion.